FAQs

Don’t see your question?

We’ve tried to answer the most frequently asked questions for you, but realize that in all likelihood, you’re going to have a question or two that is a little more specific to your pet’s particular and often unique situation.

If that should be the case, feel free to click on the link below and drop us a line. We’ll do the best we can to address your questions and concerns in a timely fashion.

Ask us a question ButtonPlease understand that, according to California’s Veterinary Practice Act, we cannot answer specific questions regarding your pet’s condition unless we have performed a physical examination, and formed a veterinarian-client-patient relationship.

This includes all forms of medical advice, including the administration of over-the-counter medications. Certain OTC medications can be harmful or fatal in pets, and we strongly urge you to have your pet examined before giving any medication.

We will do our best, however, to give you general advice and answer any questions you may have about our hospital or procedures.

What is a specialist?

Why am I being referred to a specialist?

How do I get a referral?

What should I expect during the referral process?

What forms of payment do you accept?

Do you accept pet insurance?

What do I do if my pet needs emergency care?

Why should my pet be admitted the day before surgery?

What should I bring for my pet’s hospitalization?

When should I call for an update on my pet that is having surgery?

When will my pet be discharged from the hospital?