Privacy Policy

Your info’s safe with us.

Here at Animal Specialty Group, your privacy is critically important to us. After all, we’re a hospital, and as such, we have certain codes to follow and ethics to maintain at all times. But when it comes to our online presence, we have two fundamental principles we adhere to:

  1. We won’t ask you for personal information unless we truly need it.
  2. We won’t share your personal information with anyone except to comply with the law, conduct our business, or protect our rights.
Website Visitors

Like most website operators, Animal Specialty Group (ASG) collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. ASG’s purpose in collecting non-personally identifying information is to better understand how ASG’s visitors use its website. From time to time, ASG may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Gathering of Personally-Identifying Information

Certain visitors to our website choose to interact with us in ways that require us to gather personally-identifying information. The amount and type of information that Animal Specialty Group gathers depends on the nature of the interaction. For example, we ask visitors who sign up for newsletters to provide an email address. Those who engage in transactions with us – by purchasing ASG merchandise online, for example – are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, ASG collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with us. ASG does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Protection of Certain Personally-Identifying Information

Animal Specialty Group discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on ASG’s behalf or to provide services available at ASG’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using ASG’s website, you consent to the transfer of such information to them. Animal Specialty Group will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, ASG discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Animal Specialty Group believes in good faith that disclosure is reasonably necessary to protect the property or rights of Animal Specialty Group, third parties or the public at large. If you are a registered user of this website and have supplied your email address, Animal Specialty Group may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with ASG and our specialty animal hospital. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Animal Specialty Group takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Animal Specialty Group uses cookies to help us identify and track visitors, their usage of our website, and their website access preferences. ASG visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website, with the drawback that certain features of this website may not function properly without the aid of cookies.


Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Animal Specialty Group and does not cover the use of cookies by any advertisers.


The term “User Content” – also considered a “Posting” – means and refers to any and all content, media and materials you submit for posting on this website, including comments, testimonials, stories, and photos, to name a few. By submitting user-generated content, you acknowledge that content as being owned by you and grant Animal Specialty Group permission to publish, with no restrictions, that information, as we see fit. We will never knowingly use such submissions in any way that is intended to damage or harm the submitter. For more information, see Unauthorized Content on our Terms page. By submitting user-generated content, you also consent (opt-in) to having your email address added to our ASG email list, with the understanding that you may opt-out at any time.

Privacy Policy Changes

Although most changes are likely to be minor, Animal Specialty Group may change its Privacy Policy from time to time, and at our sole discretion. ASG encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.



Change log:
November 1, 2011: Posting of initial Privacy Policy